Refund Policy
Last Updated: 11/12/2025
At bodegaoutlet.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Returns Eligibility
You may request a return within 30 days of receiving your order.
To be eligible:
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The item must be unused and in its original condition.
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Must include all accessories and original packaging
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Proof of purchase (order number) required
Certain items are non-returnable, including:
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Opened personal care items
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Used filters or consumables
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Clearance or final-sale items
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Items damaged due to misuse
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 7 days of delivery.
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Provide photos/videos for verification.
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We will send a replacement or issue a full refund.
3. Refund Process
Once your return is approved and received:
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Refunds are issued to the original payment method.
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Processing time: 3–7 business days
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Shipping fees are non-refundable unless the return resulted from our error.
4. Return Shipping
Depending on the reason:
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Our mistake → We cover return shipping.
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Customer preference (changed mind, wrong item ordered) → Customer pays return shipping.
5. Cancellations
Orders can be canceled before they ship.
If the order has already shipped, a standard return will be required.
6. Contact Us
To request a return or refund:
Email: info@bodegaoutlet.com
Website: https://bodegaoutlet.com