Returns & Refunds

30-day return window

Bodega Outlet accepts returns within 30 days of delivery on most items. To be eligible, items must be:

• In their original condition — unused, unassembled, and undamaged
• In their original packaging with all included accessories, manuals and hardware
• Free of any modifications, alterations or wear

Non-returnable items

The following cannot be returned:

• Clearance items marked "Final Sale"
• Gift cards and eGift cards
• Personal-care items and consumables (health, hygiene, food)
• Custom or made-to-order items
• Items damaged by the customer after delivery

How to start a return

1. Email info@bodegaoutlet.com with your order number and the reason for return.
2. Our team will send you a Return Authorization (RA) number and instructions.
3. Ship the item back to the address on the RA — include the RA number on the outside of the box.
4. Once we receive and inspect the return, we'll issue your refund.

Do not ship returns without an RA number — packages received without one may be refused or delayed.

Refund processing

Refunds are issued to the original payment method within 5–10 business days of us receiving the returned item. Depending on your bank, it may take another 3–5 business days to appear on your statement.

Return shipping costs

• Our error (wrong item shipped, defect, damage): we pay return shipping and refund the full amount.
• Change of mind: you cover return shipping, and the original outbound shipping charge is non-refundable.
• Freight/LTL returns: return freight is quoted case-by-case and deducted from the refund.

Exchanges

We don't process direct exchanges. To exchange an item, return the original for a refund and place a new order for the replacement — this ensures you get the current price and stock.

Damaged or defective on arrival

Contact us within 48 hours of delivery with photos of the damage and the packaging. We'll arrange a replacement, refund or repair at no cost to you.